Hellopeter
Share Your Experience
PT
Preston T

1 reviews | Active since Nov 2014

25 Jun 2018, 14:40

INCORRECT BILLING AGAIN, AND AGAIN AND AGAIN

Still having endless issues with DSTV, again now, this month they have added another R1064 above my normal premium just randomly, on the 10-05-2018 I spoke to Christopher Makgatle. He gave me a complete breakdown of the arrears, HE CLEARLY STATED that i must pay that amount in arrears, to get my account up to date. I paid the amount in full the amount he gave me . then it was turned on again, now this month there is a new amount added of R1064.00 and they saying when I called, its arrears, but last month I was explained what the arrears was and I paid it, and it has now returned. the payment plan ended in Feb already and im still paying for it.

We need a new service provider, dstv is doing whatever they want, as they please

all we asking is to be treated fairly, this month my installment is over R2000, and I have 1 subscription.

You have no access to the payment plan people, and they refuse to give a recon of account.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jun 2018, 15:27
Official

Dear Preston

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

PT
Preston T's update01 Jul 2018, 10:47
Reviewer Update
No i was not assisted by anyone from your payment plan. They told me there is an arrangement which concluded a long time ago. When i asked the manager i spoke to in may he gave me an amount to pay i paid the amount now there is more money due. I paid my normal sub but clearly u are going to keep adding to my arrears. Few months ago i asked for a recon of the account and still i cant get one to date. Its because u know we cannot be without your services so u just make and break as you please. Im still not assisted this is still not cleared and i just keep paying as you tell me as i have kids that use dstv mostly if it werent for that i would burn your decoders in a fire.
PT
Preston T's update23 Jul 2018, 14:57
Reviewer Update
Hi, just got a notice services will be suspended, DSTV price lock has now added last months apparent arrears and added another R627.16, AS ARREARS, to the main account Im now supposed to pay R1615.16 for premium for a month and the payment plan says I still owe R1063.48. EVERY MONTH for over a year this has been going on. I am shocked at how this can be every month. im at a loss now I dont know what more to do or who to beg, for help, 10 years we have been loyal to DSTV, and this is what we get.