KM
Koketso M
1 reviews | Active since Dec 2017
15 Apr 2020, 08:03
INCORRECT BILLING AGAIN!!!!!!!!
I am still having issues with my DSTV billing, about two weeks back I was charged an extra 900 on my account and I was told to pay it immediately to have my services active, I feel have been ********** by multichoice over and over again. All I want is my money back and I do not want any credit as it does not makes sense at all.
And can I have a call back as promised.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
15 Apr 2020, 08:18Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply15 Apr 2020, 08:18
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
KM
Koketso M's updateReviewer Update
15 Apr 2020, 08:24Hi,
This is for the second time I am hearing this and I do not get contacted at all
This is for the second time I am hearing this and I do not get contacted at all
KM
Koketso M's update15 Apr 2020, 08:24
Reviewer Update
Hi,
This is for the second time I am hearing this and I do not get contacted at all
This is for the second time I am hearing this and I do not get contacted at all
KM
Koketso M's updateReviewer Update
15 Apr 2020, 10:24Hi
As per our telecom you have failed to answer the questions that I have been asking and you have told me that you will escalate the case to the relevant department. As for the payments why did you not include the one I made earlier on the month of March? I have explained to you again that I am not a month to month customer and I have a contract with multichoice(Price Lock) and you stated I am supposed to be charged a standard amount for both accounts.
Kagiso failed to answer my questions I asked and here is one question I asked: Why I am being charged pro rata if my services were disconnected and I paid the outstanding fee?
He beat around the bush stating that he will have to look further into my account and escalate it.
I was really not satisfied with answers as they were not answered at all.
Please stop updating incorrect information on HELLOPETER!!!!!!!!!!
As per our telecom you have failed to answer the questions that I have been asking and you have told me that you will escalate the case to the relevant department. As for the payments why did you not include the one I made earlier on the month of March? I have explained to you again that I am not a month to month customer and I have a contract with multichoice(Price Lock) and you stated I am supposed to be charged a standard amount for both accounts.
Kagiso failed to answer my questions I asked and here is one question I asked: Why I am being charged pro rata if my services were disconnected and I paid the outstanding fee?
He beat around the bush stating that he will have to look further into my account and escalate it.
I was really not satisfied with answers as they were not answered at all.
Please stop updating incorrect information on HELLOPETER!!!!!!!!!!
KM
Koketso M's update15 Apr 2020, 10:24
Reviewer Update
Hi
As per our telecom you have failed to answer the questions that I have been asking and you have told me that you will escalate the case to the relevant department. As for the payments why did you not include the one I made earlier on the month of March? I have explained to you again that I am not a month to month customer and I have a contract with multichoice(Price Lock) and you stated I am supposed to be charged a standard amount for both accounts.
Kagiso failed to answer my questions I asked and here is one question I asked: Why I am being charged pro rata if my services were disconnected and I paid the outstanding fee?
He beat around the bush stating that he will have to look further into my account and escalate it.
I was really not satisfied with answers as they were not answered at all.
Please stop updating incorrect information on HELLOPETER!!!!!!!!!!
As per our telecom you have failed to answer the questions that I have been asking and you have told me that you will escalate the case to the relevant department. As for the payments why did you not include the one I made earlier on the month of March? I have explained to you again that I am not a month to month customer and I have a contract with multichoice(Price Lock) and you stated I am supposed to be charged a standard amount for both accounts.
Kagiso failed to answer my questions I asked and here is one question I asked: Why I am being charged pro rata if my services were disconnected and I paid the outstanding fee?
He beat around the bush stating that he will have to look further into my account and escalate it.
I was really not satisfied with answers as they were not answered at all.
Please stop updating incorrect information on HELLOPETER!!!!!!!!!!