1 reviews | Active since Nov 2014
INCORRECT BILLING AGAIN
Our subs were switched off 6 times in the last month, I have spoken to a manager and a few different consultants, our payment plan has concluded end of February and then im told we owe under R2000 even though before we were told it has been paid up, we still paid R1975.00 to get it reconnected, and all the R50.00 reconnection fees everytime, we were also charged for showmax when we are on premium and it should be free. now they have added another R524.00 TO THE payment plan that has concluded end of Feb, the last consultant I spoke to said it shouldnt be there and confirmed my account is in shambles. tomorrow our normal res account is due and I bet you they will switch it off again. when we dont pay the payment plan amount due of R524, i just dont know what more to do we have begged and pleaded, but no help from DSTV.
Dear Preston
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Preston
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Preston
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please be advised that we have reversed the reconnection fees and Show max billing that was incorrectly billed on your account.
We currently investigating your billing concerns with our Price Lock Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Good day Preston
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please be advised that we have reversed the reconnection fees and Show max billing that was incorrectly billed on your account.
We currently investigating your billing concerns with our Price Lock Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,