Incorrect billing after taking Pricelock deal

<p>I got the new Pricelock deal with the Explora on 3 Feb (installed on 6 Feb). However, I was concerned that I might be billed twice for my old contract and new Pricelock contract for February, as I already paid the R844 for the old contract on 1 Feb. </p> <p>The person selling the Pricelock deal to me on 30/31 January couldn't explain the billing to me when I asked him - his only task was clearly to sell me the deal and he referred me to the DSTV call centre. So I phoned the call centre before the Explora was delivered to me, and I asked the operator how the billing works to avoid being billed twice for Feb. He told me the installer will inform them that the Explora is installed, and the accounts department will take the R844 that I already paid on 1 Feb and into account on 1 March when the proportionate new Pricelock charge for Feb is taken, along with the R949 for March. The operator never told me that it is my responsibility to phone DSTV and cancel the old contract - they made it sound like they will handle the conversion from the old to the new Pricelock contract without a glitch and I don't have to do anything else from my side. </p> <p>On 1 March, I should have been charged R949 for Feb plus R949 for March on the new contract, less the R844 I already paid on 1 Feb for the old contract, thus R1054. But on 1 March R2535 was deducted from my account! DSTV never cancelled my old contract and they're therefore billing me for Feb and March for both the old and new contracts! I should therefore be getting a refund of R1688 - the R844 for Feb and R844 for March on the old contract. </p> <p>What concerns me, is that the old contract wasn't on a debit order and I initiated the R844 payment from my bankaccount every month until 1 Feb. But on 1 March, DSTV deducted the R844 for the old contract as part of the debit order I agreed to on the new contract - surely it isn't legal from DSTV's side to deduct an extra R844 on a debit order where I only agreed to a R949 debit order!!</p> <p>I phoned the DSTV call centre on 2 March to explain the above and the operator Lundi told me R1688 will be refunded to me within 7 business days. However, nothing has been refunded and when I phoned the call centre again today, the operator said it's a whole process again to try to refund me!</p> <p>I expect a senior manager from DSTV to phone me and make sure I'm refunded immediately! Surely it's against the Consumer Protection Act to sell customers a new Pricelock contract, tell them the conversion and change in billing will happen automatically and then "accidentally" DSTV doesn't cancel the old contract and keep billing customers for it! And then it's the customer's problem to beg DSTV to refund the overcharged amount!</p> <p>I am happy for DSTV to trace all the recorded calls where I enquired about the billing BEFORE taking delivery of the Explora to prove the above, in order to prevent exactly this situation!</p>