RM
Reneilwe M
1 reviews | Active since Mar 2021
01 Aug 2021, 11:39
Incorrect billing
I have two subscriptions with dstv which are both on compact and my debit order is 818 every month. Surprisingly, for the month of August dstv is going to debit me R1 636.00. I took it to their Twitter page to query this and they told me that I owe them because I once won a free upgrade on their dstv rewards app in March 2021. I mean, how pathetic is that hey. So I'm being punished for winning something they initiated/started? This company is ******** us, they are so *********** and us customers suffer for their own mistake. This is nonsense
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Aug 2021, 17:13Hi Reneilwe Mankgele ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Aug 2021, 17:13
Official
Hi Reneilwe Mankgele ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
RM
Reneilwe M's updateReviewer Update
17 Aug 2021, 15:31Thank you so much for responding to my query. i received a call from DSTV representative after posted the above review, and i must say the bill issue ended up being resolved. it just so disappointing that one has to go to such extend in order to get a deserving service that we are paying for. Thank you so much and i hope such mistake will be avoided going forward. #WIN
RM
Reneilwe M's update17 Aug 2021, 15:31
Reviewer Update
Thank you so much for responding to my query. i received a call from DSTV representative after posted the above review, and i must say the bill issue ended up being resolved. it just so disappointing that one has to go to such extend in order to get a deserving service that we are paying for. Thank you so much and i hope such mistake will be avoided going forward. #WIN