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Noxolo T
1 reviews | Active since Jan 2022
01 Oct 2024, 08:39
Incorrect billing
I’m so frustrated at multichoice I had the same issue 2 months back and again now I’m having that issue, of being charged a cancellation fee for canceling that bundle option of them and I didn’t request for anything to be cancelled and now they debit me more the amount I had agreed on. I am kept on hold on a call for more than 10 minutes and still holding even now when I phoned to request for this to be resolved, can someone resolve this for me🤦🏿♀️
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Oct 2024, 10:23Hi Noxolo Tshabalala,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Oct 2024, 10:23
Official
Hi Noxolo Tshabalala,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Noxolo T's updateReviewer Update
01 Oct 2024, 17:07My problem is still not resolved, I have been waiting since morning. i am still charged a cancellation fee, ai don’t know what for because I did not request to cancel any contract
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Noxolo T's update01 Oct 2024, 17:07
Reviewer Update
My problem is still not resolved, I have been waiting since morning. i am still charged a cancellation fee, ai don’t know what for because I did not request to cancel any contract
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Noxolo T's updateReviewer Update
02 Oct 2024, 10:38Noted, Thank you for your assistance.
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Noxolo T's update02 Oct 2024, 10:38
Reviewer Update
Noted, Thank you for your assistance.