Incorrect Billing

Hi <br> <br> I stopped my account for almost a year with a credit I had left, did not know that insurance will still be running and found this out once I wanted to open my account again, and once I found out I cancelled it, and now since I started using dstv again since November I found out I am still being billed for insurance, been calling and mailing with no luck, called again last week and asked them to sort and back pay and I even mailed the mail I send to cancel insurance only to find they have disconnected me again and I was waiting on them to get back to me with credit amount, so called and mailed once again and was just told now that I will have to wait 5 to 7 working days, really this after it being multichoice mistake that I am being over billed, multichoice really just don't care for us, just take and take, think we all should really just move to open view really