tM
tshepo M
1 reviews | Active since May 2013
30 Mar 2016, 09:38
Incorrect Billing
Hi <br> <br> why am i being billed R1010 for a Compact ? when i call your Call center nobody knows .. i am not happy with your Service at all my Account ***3 , <br> <br> i am not going to wait 40 days for a refund .. this is unacceptable
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Mar 2016, 11:21Hello kingmo,
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response and the inconvenience caused.
According to our records, your DStv package has been upgraded to the Premium package. We are unable to process the refund without your confirmation since the package is now on Premium.
Please inform us by the return of email to *** should you require any further assistance regarding your DStv account.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response and the inconvenience caused.
According to our records, your DStv package has been upgraded to the Premium package. We are unable to process the refund without your confirmation since the package is now on Premium.
Please inform us by the return of email to *** should you require any further assistance regarding your DStv account.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 Mar 2016, 11:21
Official
Hello kingmo,
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response and the inconvenience caused.
According to our records, your DStv package has been upgraded to the Premium package. We are unable to process the refund without your confirmation since the package is now on Premium.
Please inform us by the return of email to *** should you require any further assistance regarding your DStv account.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response and the inconvenience caused.
According to our records, your DStv package has been upgraded to the Premium package. We are unable to process the refund without your confirmation since the package is now on Premium.
Please inform us by the return of email to *** should you require any further assistance regarding your DStv account.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,