INCORRECT BILLING

I have 2 decoders the other one is easy view the other one is access, my account was suspended last year sept or october on the 26 to my suprise the account is due on the 26 every month,i called multi choice the explanation i got was that i owe my subscribtion plus the reconnection fee of R100.00 i was suprised because even if it was disconnected due to legitimate reason the reconnection fee is supposed to be 50.00.<br> <br> the agent who helped me said i must on that day that she will escalate it to finance for them to clear my account to be update, last week my account was suspend after a i made a payment i was told that the reason why the account wa not disconnected is because i paid 80% but still it doesnt add up,the line was disconnected again i was told it was escalated it worked today again the decoder was suspended