Incorrect billing

On the 03/01/2016 I did a package upgrade from easy view to compact via dstv apps an it was unsuccessful kept telling still pending. I then called call center same time I explained myself I want to watch it now the lady said system showing pending and she tried to connect to compact still on pending mode and remember I wasn't owing anything . I asked agent to confirm the amount including prorata she gave me 39.00 for easy view plus 46.00 for prorata plus 319.00 package I told her cant pay two packages same time .for prorata I'm willing to pay unfortunately could upgrade to compact I told her to cancel it atleast due to pending she couldn't help me due to **** system. I went to phillipi on the 04/01/16 same thing agent system pending telling me must go home and bring decoder I said cant finally connected upgraded to compact now problem billing amount of 60 rands for something I never watched he said on the 03/01/16 was charged I told that system was on pending how come I never watched even call center agent failed to do it I need billing department to write off that 60 rands because nobody knows where it comes from . Service is poor and pathetic