Incorrect billing

No surprises that even after a very lengthy call to your call centre (and of course, you do not have a toll free number), the refund of monies overcharged on 1 January has not been refunded to us.<br> The person who I spoke to assured me he had sent through to the accountant and ABSA to ABSA should have reflected immediately - still nothing 48 hours later.<br> This double debit should NEVER have happened!! <br> Please correct ASAP / PDQ - I do not have time or money to waste on your call centre...... you are number 100 in the queue and your call will be answered in approx 10 minutes...... please be patient.<br> Perhaps the GM of Multichoice should be the undercover boss and try to get through to his call centre!!