Incorrect Billing

It is with great frustration that i write this comment. i have been trying to resolve an account issue with multichoice for the last 5 months with no success. Multichoice has been incorrectly debiting my account, 1. multichoice is charging me for the payment plan option. it is my understanding that the payment plan includes for extra view. therefore according to the payment plan structure, i should be charged for the explora decoder of R799 and the south indian bouquet which is R155. 2. Multichoice is charging me for the Premium bouquet which is approximately R1052. this cost should not be added to my account as i have the explora payment plan option. For the last 5 month i was told that the account is resolved only to be charged at the end of the month for approximately R2000. The last conversation i had with a multichoice representative, i was promised that my account will be in credit due to the overcharges and i would not be debited until 1/12/15. I am extremely displeased with the service currently receive from multichoice and hope that i receive feedback from some one in a management position because i do not have faith in the call centre consultants to address & resolve same