ZE
Zane E
1 reviews | Active since Dec 2013
18 Aug 2015, 09:58
Incorrect Billing
E16-4 South Indian Bouquet not working.<br> <br> Debit order that went out this month was less than my previous months. The South Indian bouquet has been disabled. Why was the debit amount changed?<br> <br> The call center is useless and I wasted over an hour of my time being on hold/waiting to speak to someone. The contact number I was given to contact the billing department went to a road emergency helpdesk.<br> <br> Very disappointing service.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Aug 2015, 15:40Hello zane.evan,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the reconnection of services by one of our agents. Should you require any further assistance feel free to use one of our communication mediums below for urgent assistance. We have cleared your E16-4 error on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the reconnection of services by one of our agents. Should you require any further assistance feel free to use one of our communication mediums below for urgent assistance. We have cleared your E16-4 error on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply25 Aug 2015, 15:40
Official
Hello zane.evan,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the reconnection of services by one of our agents. Should you require any further assistance feel free to use one of our communication mediums below for urgent assistance. We have cleared your E16-4 error on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Our records indicate that you have been assisted with the reconnection of services by one of our agents. Should you require any further assistance feel free to use one of our communication mediums below for urgent assistance. We have cleared your E16-4 error on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,