JM
Josephinah M
1 reviews | Active since Sept 2011
23 Jul 2021, 10:41
Incorrect Billing
I received an SMS this month o R1083(double what im supposed to pay) i called and a very rude guy dropped the phone on me, called for the second time and its almost an hour on that call. the lady had a lot of incorrect facts and every time i give her correct facts she puts me on hold for a very long time. DSTV must just cancel this rewards nonsense cos its messing them and customer billing up.
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Replies (3)0
Replies (3)JM
Josephinah M's updateReviewer Update
23 Jul 2021, 12:284 calls later and my query was resolved, thanks to Nomangwane ***0-I502, she is by far the nicest agent there.
JM
Josephinah M's update23 Jul 2021, 12:28
Reviewer Update
4 calls later and my query was resolved, thanks to Nomangwane ***0-I502, she is by far the nicest agent there.
DStv (MultiChoice)'s replyOfficial
23 Jul 2021, 21:29Hi Josephinah Moela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jul 2021, 21:29
Official
Hi Josephinah Moela,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JM
Josephinah M's updateReviewer Update
27 Jul 2021, 14:33So DSTV fixed the double billing issue i complained about and event sent me an SMS to say how much i will be debited, they also rectified this on the mydstv app only just to make a fool of me. they went ahead and double debited me last night. i am literally in tears. DSTV *******ly took my money and now they want me to send them an bank statement when they can see and have acknowledged that they can see they mistakenly billed and took my money. who will save us from this bullying from DSTV. i am now spending money on phone calls, they put me on hold then i have to call again plus the money they took was for my home Laon so now that has to suffer or i must now make plan. i am suffering for being a loyal customer to DSTV
JM
Josephinah M's update27 Jul 2021, 14:33
Reviewer Update
So DSTV fixed the double billing issue i complained about and event sent me an SMS to say how much i will be debited, they also rectified this on the mydstv app only just to make a fool of me. they went ahead and double debited me last night. i am literally in tears. DSTV *******ly took my money and now they want me to send them an bank statement when they can see and have acknowledged that they can see they mistakenly billed and took my money. who will save us from this bullying from DSTV. i am now spending money on phone calls, they put me on hold then i have to call again plus the money they took was for my home Laon so now that has to suffer or i must now make plan. i am suffering for being a loyal customer to DSTV