Incorrect Billing

<p>I took up a DStv - Explara plan with MultiChoice November 2014 for my mother house. The contract was suppose to be an extra 99 on top of my account . Thus meant i should have completed paying the contract 2016. Feb 2017 I decide let me get the lastest explorat the same way.</p> <p> </p> <p>I placed an order online on the 20 Feb 2017 and i decided to cancel the order and pay the explora cash since its less compared to contract. I call Multichoice - requesting to cancel the order because they have already added the explora subscription on my account even though there is no delivery</p> <p> </p> <p>Kwanele the agent that was assisting me tells me the amount i see, its not for the new order - its actually the old explora because i did not finish paying it. What made me more angry was that the old explora i brought in Nov 2014 apperently they only deducted the money July 2015. I do not understand this because i used to pay via debit order and am certain they used to deduct the full amount and i paid the contract in full. i asked kwanele for statements - she tells me she is unable to send me the information, i must visit the branch if i want to see them</p> <p> </p> <p>i REFUSE TO PAY this sudden money am told about, i am prepared to even lodge a formal complaint with NCR. if what kwanele is telling me its true - why the hell must i pay when it was your fault to delay with over 6 month from the initial time i authorised debit order payment</p> <p> </p> <p> </p>