Incorrect billing

<p>We have been paying our DSTV account for over 10 years already on an annual basis. In March 2016 I complained about their billing system as our annual invoice was not issued and we started receiving a monthly subscription fee instead. Nesta Prior who dealt with my complaint previously, promised that it had been fixed and that my account was fully paid up until 17 March 2017. I received a notification that I owe R110.34 in subscription fees, payable 17th February 2017. which is absolutely non-sense since we paid upfront for the entire year and do not make use of any other services that would account for the balance. I would suggest that next time you move over to a new billing system that you try the program before buying it. Kindly fix our account immediately and ensure that our annual subscription invoice is raised correctly.</p>