Incorrect billing

<p>I downgraded my package to Family boquet of R220..the downgrade was done due to my services being disconnected before my payment date of 28th of each month. In December 2016 my services were disconnected twice due to Mulitichoice system still reflecting the premium package...the problem were rectified by a very intelligent call centre agent who requested the smart card number to avoid future mistakes. In December i only made my payment on the 2nd January 2017 due to holiday season i paid extra to cover reconnection fee...i paid an amount of R440</p> <p>for i received a message to pay R334. My service was reconnected and on the 10th January it is disconnected when i called to enquire i have to make another payment of R336,24..for paying late ...so in total i am paying R670,24 for a late payment. To all the consumers out there using Multichoice please see this as a reflection of poor financial management from such a big company. It is actually embarassing for the company and its employees who can not even understand their own billing system. I spend over R150 airtime to call while the agents transfer you to another agent while dealing with the matter where you have to repeat your personal details and your incident over again. What a poor service delivery...every second week i have no viewing.</p>