VJ
Varsha J

1 reviews | Active since Nov 2011

28 Jul 2015, 09:26

INCORRECT BILLING

Two weeks ago I added a new decoder onto my account. I requested premium xtra view and access on another decoder. I should have been billed R699 (premium), R80 xtraview, R99 access, R35 insurance. This is a total of R913. I also cancelled North Indian which I had been charged a full month for so there should have been a credit. Instead I was charged R1613.96. This is my second complaint on Hellopeter. I have received disgusting service in the last two weeks and up until now they still haven't sorted out all the problems and now I have an issue with my billing. I have no choice but to have the debit order reversed and I will eft what is correct! This is absolutely pathetic. I am appalled!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Jul 2015, 10:51
Official
Hello varshaj,

Thank you for bringing this matter to our attention.

Please accept our sincerest apology for the inconvenience caused in this regard.

We have forwarded a detailed response to your personal email address regarding your DStv account.

Thank you for taking the time to contact us.

Here are our touch points:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

Best regards,