1 reviews | Active since Nov 2011
INCORRECT BILLING
Two weeks ago I added a new decoder onto my account. I requested premium xtra view and access on another decoder. I should have been billed R699 (premium), R80 xtraview, R99 access, R35 insurance. This is a total of R913. I also cancelled North Indian which I had been charged a full month for so there should have been a credit. Instead I was charged R1613.96. This is my second complaint on Hellopeter. I have received disgusting service in the last two weeks and up until now they still haven't sorted out all the problems and now I have an issue with my billing. I have no choice but to have the debit order reversed and I will eft what is correct! This is absolutely pathetic. I am appalled!
Thank you for bringing this matter to our attention.
Please accept our sincerest apology for the inconvenience caused in this regard.
We have forwarded a detailed response to your personal email address regarding your DStv account.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
Thank you for bringing this matter to our attention.
Please accept our sincerest apology for the inconvenience caused in this regard.
We have forwarded a detailed response to your personal email address regarding your DStv account.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
