KM
Keneiloe M
1 reviews | Active since Jun 2015
21 Jul 2015, 11:59
Incorrect billing
Good Morning<br> <br> Multichoice has incorrectly debited R 2157.10 when they were suppose to debit R 1 053.10 as per my converation with Ansley. According to the consultant the turn around time will be 24-48hrs for the finance to department to get back to me which is a big inconvenience as I have other debit orders to pay. I will now have a bad record with other institutions because Multichoice has incorrectly billed my account.<br> I need urgent assistance to get the funds they took extra as soon as possible.
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DStv (MultiChoice)'s replyOfficial
22 Jul 2015, 09:58Hello Keneiloe Maswabi,
We have escalated your query to the DPP department to assist you directly with your concerns. Please be advised that we do not have access to the DPP Explora 24 months contract information.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns. Please be advised that we do not have access to the DPP Explora 24 months contract information.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply22 Jul 2015, 09:58
Official
Hello Keneiloe Maswabi,
We have escalated your query to the DPP department to assist you directly with your concerns. Please be advised that we do not have access to the DPP Explora 24 months contract information.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We have escalated your query to the DPP department to assist you directly with your concerns. Please be advised that we do not have access to the DPP Explora 24 months contract information.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,