1 reviews | Active since Aug 2012
Incorrect Billing
Good day,<br> <br> I have been using DSTV for a quite a while and using this service has been a hell of a bad experience including the attitude of the recent so called Team Leader, Thomas Monareng who doesn't want to listen and understand. <br> <br> I have paid my DSTV, R68 was due and i paid R100.00 and hes telling me that the service was suspended! I paid my subscriptions without my DSTV being disconnected, only today, the 3rd of July my DS has been disconnected. I really wonder how many people experiencing this??? I need contact details of Manager Marlin Simpson so that we can discuss this problem. DSTV cannot say they disconnected my service while service were running.... Please reverse this and reconnect my service!!!!! <br> <br> thanks,<br> <br> TSHEPO
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we confirm that we have credited the re-connection fee that was charged to your account. Your account reflects a credit amount of R52.30 as confirmed.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we confirm that we have credited the re-connection fee that was charged to your account. Your account reflects a credit amount of R52.30 as confirmed.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,