1 reviews | Active since Dec 2014
Incorrect billing
I called in to your call centre on Thursday 21 May 2015 to discuss a query around the amount that was debited from my account (R2368.97), the call centre agent advised that her manager would be investigating the status of my account and will provide feedback within 48hrs via email or call however I have not heard anything from anyone. i persisted with the matter and emailed your enquiries address to which i got a political response of \The amount debited is in relation to the DStv Explora contract you took out on 29 April 2015. We have therefore sent your query to our Decoder Payment Plan department to have them provide you of the breakdown as to why the amount was debited and possibly adjust the account accordingly."CASE NUMBER: ***. I contacted the decoder plan department directly 29 May and they advised they will escalate the matter ref ***. Why do your call agents say that we will be contacted within 48hrs"
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert