AK
ALPESH K

1 reviews | Active since Dec 2013

22 Apr 2015, 11:44

INCORRECT BILLING

MY REF NO GIVEN WAS *** . I APP**** FOR THE R799.00 PACKAGE IN MARCH AND WAS APPROVED ...AFTER I RECEIVED THE DSTV EXPLORER ON THE 14TH APRIL AND CONNECTED I FIND OUT THE PUT ME ON THE WRONG PACKAGE AND INCREASED AMOUNT SINCE THEN I HAVE BEEN PHONING AND CONTECTING DSTV EVERY DAY TO PUT ME ON THE PACKAGE TO WHICH I AGREED BUT THE INCOMPENT STAFF AT DSTV DO NOT CORRECT IT AND ALSO KEEP CHARGING ME EVERYDAY AN ACCESS FEE OF R80 SO NOW MY BILL STANDS AT AN RIDICULOUS AMOUNT OF R1330.00....FOR A REGULAR DSTV DEBIT ORDER CUSTOMER SUCH AS MYSELF FOR DECADES I FIND THIS KIND OF INCOMPETENCE PATHETIC. I WANT TO SUE DSTV FOR BREACH OF CONTRACT...MENTAL STRESS PHONE CALLS AND ALL MY ATTORNEY COSTS. IT'S MORE THAN 7 DAYS AND THEY PROVIDE SERVICE WORSE THAN GOVERNMENT ORGANISATIONS...I AGREED TO NO OTHER CONTRACT EXPECT THE R799.00 AND THAT'S WHAT I WANT TO SEE ON MY BILLS AND STATEMENTS AND COME THE 28TH OF APRIL AND I AM DEBITED FOR THE INCORRECT AMOUNT I WILL SUE DSTV FOR AN AMOUNT OF R100 000 . MY CUSTOMER NO IS ***5 MY REF NO IS ***.BUNCH OF IDIOTS WORKING IN ACCOUNTS THAT CANNOT EVEN PUT ME ON THE RIGHT PACKAGE IN THE FIRST PLACE .DR.A.KANJEE

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Apr 2015, 14:17
Official
Hello ALPESH KANJEE,

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have escalated your account to the relevant department for urgent attention.

Feedback will be provided by written or telephonic correspondence.


Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Your support, and that of all our customers, is important to us.

Regards
Rupert