Incorrect Billing

***. About 2 months ago I cancelled the insurance for both my decoders and the Pvr recording service. The recording service was stopped and according to me the bill was supposed to be R399 i.e. Compact package. End of 0f October they billed me R598 and the bill for November is showing R549. I called beginning of Nov and the agent advised that the stopping request was not done properly on my 1st request and would suggest you get telephone recording on my last call on number *** to prove. How can u stop a service and yet charge me for it? Are you de*****ing me cause of your *********** call center agents that has to search Google for multichoice questions I posed to them? What happened the excellent customer service that you used to give to long loyal customers like me? I will not let such a big organization de***** me of my hard earned cash and therefore I want this thing sorted and my account credited with the money charged for cancelled services.