RC
Ruan C
1 reviews | Active since Nov 2009
07 Dec 2020, 10:46
Incorrect Billing
Hi
I upgraded my package from Compact to Premium on the 26th of November. My billing date is on the 28th of November.
On the 28th of November I expected the full amount to be deducted from my account, however the normal debit order went off my account (R129 for compact), resulting in my services getting cut due to an outstanding amount of R890 for Premium. I paid the outstanding amount on the 4th of December.
Due to this I have effectively paid twice for the month of December, R129 for Compact + R890 for Premium - (Includes the pro- rata amount for 26 and 27 November).
I should be credited for the R129. Please can this be investigated?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Dec 2020, 11:34Hi Ruan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Dec 2020, 11:34
Official
Hi Ruan,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team