MK
Mandy K
1 reviews | Active since Nov 2017
07 Nov 2024, 19:24
Incorrect billing
I have never dealt with such *********** company. I’m on lock prize for 24 months. I have been paying 680., all of a sudden my bill increased to 855. When I queried I was told I don’t have a discount.. Than I was told I still have 21 months remaining.. so why have my bill increased.. my account is fixed for this period.. no one can explain.. it’s simple I can’t have a increase or discounts cancelled if I opted for the lock price… I don’t understand.. please fix my account immediately
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Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Nov 2024, 19:59Hi Mandy,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Nov 2024, 19:59
Official
Hi Mandy,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
MK
Mandy K's updateReviewer Update
12 Nov 2024, 07:27Good day
Today is the 12th and no feedback. Just a mere response that we are investigation. How long does it take??
Today is the 12th and no feedback. Just a mere response that we are investigation. How long does it take??
MK
Mandy K's update12 Nov 2024, 07:27
Reviewer Update
Good day
Today is the 12th and no feedback. Just a mere response that we are investigation. How long does it take??
Today is the 12th and no feedback. Just a mere response that we are investigation. How long does it take??