INCORRECT BILLING 3 MONTHS LATER (CASE ***)

MY ACCOUNT IS STILL SHOWING A BALANCE OF R1691.00, PLEASE URGENTLY CORRECT THIS BALANCE, I DONT OWE YOU ALL MY PAYMENTS WERE ALLOCATED INCORRECTLY YET AGAIN BY MULTICHOICE FROM JULY 2015 TO ACCOUNT ***, INSTEAD OF SPLITTING INTO ACCOUNT ***4 AND THIS ACCOUNT. ON 02.10.2015, I GOT A CONFIRMATION VIA EMAIL FROM THATO MOLEFE THAT THE TRANSFER WILL BE DONE, ON 04.10.2015 PORTIA TSHABALALA SENT ANOTHER EMAIL TO SAY THE QUERY HAS BEEN SENT TO DPP DEPARTMENT FOR ALL MY PAYMENTS SINCE JULY TO BE TRANSFERRED TO ACCOUNT ***4 (AFTER DEDUCTING OBVIOUSLY WHAT I OWE IN ***). IT IS A PITY THAT MULTICHOICE WILL OFFER **** SERVICE OF SAYING THEY WILL DO THE SPLIT AND THEY MESS UP THE ACCOUNTS (WE CAN ONLY EFT TO THE MAIN ACCOUNT ***7, THIS IS THE ONLY REFERENCE THAT THE BANK CAN TAKE). HOW MANY CENTURIES DOES IT TAKE TO TRANSFER YOUR ERRORS? I WANT MY ACCOUNT TO BE UPDATED CORRECTLY, I DON'T OWE R1691.00 AND I WILL NOT BE PLEASED IF MY UNITS ARE CUT OFF, I AM TIRED OF THIS SERVICE. PLEASE ADVISE WHY THIS ERROR IS HAPPENING AND THE REMEDY TO SOLVE THIS INCOMPETENCY, I AM TIRED, PLEASE DON'T PHONE ME WITH YOUR **** APOLOGIES, PLEASE FIX MY ACCOUNT.