Incorrect billing

I spoke with Elvin on the 06 August 2019 at 20:05 and was promised a callback from one of the supervisors who apparently could not call me back at the time I called regarding a complaint. It is now the 08/08/2019 and I am still waiting for that call. I have wasted more than R100 airtime calling Multichoice with no help from any agent. It has been 5 days of watching channel 100 because the agents are so *********** and give different information when you query about your account. Incorrectly charged and no one can explain the charges. So disgusted