JN
Jerod N
1 reviews | Active since Mar 2015
03 Jul 2018, 16:43
Incorrect billing
I was incorrectly bill for a reconection fee. I have try calling them multiple time and no on was able to assist. I was placed on hold and then the call centre agent cut the call.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Jul 2018, 15:08Dear Jerod,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jul 2018, 15:08
Official
Dear Jerod,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Jul 2018, 14:58Dear Jerod,
Our records indicate we received your payment on the 03.07.2018 and the payment date is the 28th of every month. As a result the services were disconnected. When services are disconnected due to late or non-payment you are liable for the R50.00 reconnection fee as part of our billing rules.
Unless the payment is made on time and did not reflect early, you need to send us the proof of payment and we will reverse the reconnection fee.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply05 Jul 2018, 14:58
Official
Dear Jerod,
Our records indicate we received your payment on the 03.07.2018 and the payment date is the 28th of every month. As a result the services were disconnected. When services are disconnected due to late or non-payment you are liable for the R50.00 reconnection fee as part of our billing rules.
Unless the payment is made on time and did not reflect early, you need to send us the proof of payment and we will reverse the reconnection fee.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,