kN
kevin N
1 reviews | Active since Oct 2015
13 Mar 2018, 17:31
Incorrect billing
Pathetic service regarding incorrect billing even though I called in twice before the billing date to confirm my premium to be debited. Was on a promo of R599 for the premium bouquet but they debited my account incorrectly.. who is accountable for not doing their job properly??
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Mar 2018, 08:03Dear Kevin
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Mar 2018, 08:03
Official
Dear Kevin
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Mar 2018, 10:47Good day Kevin
Our records show that your query has been referred to the finance team.
This is after the query was received on our Facebook platform.
Please expect feedback directly from them.
Thank you for taking the time and contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply14 Mar 2018, 10:47
Official
Good day Kevin
Our records show that your query has been referred to the finance team.
This is after the query was received on our Facebook platform.
Please expect feedback directly from them.
Thank you for taking the time and contact us.
Kind regards
Dinah
Best regards,
kN
kevin N's updateReviewer Update
15 Mar 2018, 17:46And...I'm.still waiting! No surprise DSTV. This is exactly why I posted this review. There is no urgency in what you do. How difficult is it to correct a billing error. Please reply in public view. I don't want private messages.
kN
kevin N's update15 Mar 2018, 17:46
Reviewer Update
And...I'm.still waiting! No surprise DSTV. This is exactly why I posted this review. There is no urgency in what you do. How difficult is it to correct a billing error. Please reply in public view. I don't want private messages.