DH
Dimakatso H
1 reviews | Active since Mar 2018
02 Mar 2018, 17:09
Incorrect billing
I upgraded my services to Premium for R599 and now Multichoice decides to debit R909 with a difference of R225.
Please give me reasons why should i pay more if im discounted. I've wasted my time calling multichoice with no help. I want my money transfered back to my bank account as in like tomorrow. if that is not done, i will be taking this to black twitter and going legal way.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
05 Mar 2018, 10:14Dear Dimakatso Moobi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Mar 2018, 10:14
Official
Dear Dimakatso Moobi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Mar 2018, 10:57Good day Dimakatso Moobi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply06 Mar 2018, 10:57
Official
Good day Dimakatso Moobi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your concerns with the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DH
Dimakatso H's updateReviewer Update
06 Mar 2018, 11:11Hi Rupert
What is it that is been investigated when you can see that my account was debited incorrectly. This cant be taken ages to figure it out that you debited incorrectly.
Calling the call centre will just be waist of time and airtime with the same aswer I will get that this is been investigated.
Please sort this out by the end of the day.
I am not gonna entertain Multichoice for their incompetency.
And Multichouce must make sure tey reinburse me for the inconvinoence or I am gonna make sure that this is known by the CEO.
DH
Dimakatso H's update06 Mar 2018, 11:11
Reviewer Update
Hi Rupert
What is it that is been investigated when you can see that my account was debited incorrectly. This cant be taken ages to figure it out that you debited incorrectly.
Calling the call centre will just be waist of time and airtime with the same aswer I will get that this is been investigated.
Please sort this out by the end of the day.
I am not gonna entertain Multichoice for their incompetency.
And Multichouce must make sure tey reinburse me for the inconvinoence or I am gonna make sure that this is known by the CEO.