Incorrect billing

Good day,

I would like to formally log a complaint against multi choice for over charging me. My name is Sizwe Sibiya I saw an advert about two years ago for price log which I volunteer took.

In the period of two years I was told that I would pay R549.00 in this amount of R549.00 I would receive, A explora decoder which I will own after two years.

I then paid the subscription amount of R549.00 as agreed until the period expired last year in November 2017, little did I know that the nightmare will begin. I then ask multi choice what's my subscription since the price lock is over I was told it's R650. 00 To my surprise to why would it be so much since I wasn't paying for an explora anymore but I was told that, Because I have extra view out of price lock it's not free I then opted for a price lock again which will bound me for another two years. I was told I would pay R549.00 again to my surprise I was charged R1900 which I have been trying to get multi choice to explain to me how did they get to R1900 yet I'm not getting help from them I even request to speak to a team leader which I was told she's busy she'll call me back but no call received.

I therefore request assistant from you guys since I can't get through to multi choice My details are as follows my dstv customer number ********** 4.

Your assistance will be highly appreciated

Kindly regards Sizwe Sibisi + ********** 9107