JN
Josiah N
1 reviews | Active since Nov 2019
25 Nov 2019, 13:10
Incorrect Billing
I downgraded to Easy view which costs about R29. 2 days later I was somehow disconnected and I had to use Self Service facility to reconnect. This resulted in me being double billed (R28 × 2). My credit which was about R95 is depleted and to my surprise my balance due is now R325!
MultiChoice where can I query this? I downgraded so that I don't have to pay anything for the next 3 months since I had more than enough credit.
*******!!
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Nov 2019, 13:14Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Nov 2019, 13:14
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JN
Josiah N's updateReviewer Update
25 Nov 2019, 13:34Decoder Number: ***
Or passport number DN066397
Or customer number ***4.
Or passport number DN066397
Or customer number ***4.
JN
Josiah N's update25 Nov 2019, 13:34
Reviewer Update
Decoder Number: ***
Or passport number DN066397
Or customer number ***4.
Or passport number DN066397
Or customer number ***4.
JN
Josiah N's updateReviewer Update
25 Nov 2019, 15:37Thanks I will be waiting for your further action.
Regards
Regards
JN
Josiah N's update25 Nov 2019, 15:37
Reviewer Update
Thanks I will be waiting for your further action.
Regards
Regards