Incorrect Billing

In November 2017 I app**** for the explorer which was delivered to me on the 07/11/2017. I had to wait for a installer to come and that only happened the 19/11/2017, therefore my account was activated thaen. At that stage I had already paid my for the Compact subscription. I made payment of R549 in December and another one beginning February . My account has been suspended since Friday 09/02/18. I called the the call centre Saturday morning and spoke to an agent who wasn't helpful at all instead gave me attitude and told me that she will escalate my enquiry to the billing department and that someone will call me. Its Monday morning and no one has called me.