Incorrect billing

In November i had made arrangements with multi choice to debit my account on the 26th. Beginning of Dec still no debit order was made on my account and they disconnected my services around early Dec. On the 11th Dec i called and ask they why the debit order never went through and they said they did debit my account and came back as unpaid.

On the 11th December they reconnected the services until the 17th and disconnected it again.

I came back in January and called them my services were connected on their side from the 3rd Dec to the 25th dec of which that is not true because on those days i was home and i didnt have DSTV. Now they say i owe them R279 and i know that is incorrect.

Can somebody at multichoice correct this billing because this is not right.

From An angry customer