1 reviews | Active since Oct 2014
Good day
I called in on the 31st oct of oct to activate DSTV smart card the women advised me to make a payment i told her no will make a payment when i'm around she can activate the dstv when i call again. on the 15 nov i called to activate and the told me to pay R188.87 i made the payment on the 16 nova and i called in 23 to deactivate my debit order because i had a problem on my account everything was fine i made a payment of R369 on the 27nov send me an sms saying i should pay R46 the my account will be up to date then ipayedx the 46 rand i called in the 28 they told me everything is fine i need to make another payment 26 DEC suddenly last week my dstv was disconnected then when i called they guy said they don't see any payments i did and my debit orders bounced back while i called that they should cancel debit order he said he will escalate it i called in again last week some women said she will log a request on incorrect billing because she can see i was incorrectly billed and she told me my debit order was cancelled ow when i called in this morning my dstv is disconnected and when i called in the guys told me a different story. i need assistance on tis or i just wanna cancel this because no one is willing to help me its not even 30 days i activated the product but i payed R603.87 my dstv number is ********** 8
Dear Vuyokazi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Vuyokazi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Vuyokazi
Please accept our apology for the delayed response and the inconvenience caused.
The account has been manually adjusted and the service is now active.
Please do contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Good day Vuyokazi
Please accept our apology for the delayed response and the inconvenience caused.
The account has been manually adjusted and the service is now active.
Please do contact us if you require any further assistance.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Dear Vuyokazi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our record indicate that you have been assisted by one of our consultants that explained the billing on your account adjusted accordingly.
Your service is currently active on the DStv Compact package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Dear Vuyokazi
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our record indicate that you have been assisted by one of our consultants that explained the billing on your account adjusted accordingly.
Your service is currently active on the DStv Compact package as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
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