LC
Lehlohonolo C
1 reviews | Active since Jun 2017
14 Nov 2017, 15:17
Incorrect billing
I took out a price lock explora deal for R549 with multichoice, The delivery was on the 30-10-2017 and on the 08-11-2017 i received an sms that i must pay R1116.29 i called customer care. Agents were not able to explain how and why i am billed that ridiculous amount. My query was escalated by agent reference number ********** 7/I141 and i was told that the turn around time is 24 hours. It is now 4 working days and no feedback has been provided. I am starting to regret my decision to take out this price plan.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Nov 2017, 16:16Dear Lehlohonolo Chacha
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Nov 2017, 16:16
Official
Dear Lehlohonolo Chacha
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Nov 2017, 14:43Dear Lehlohonolo Chacha
I have referred the matter to the PriceLock team and requested that they make contact with you to address your billing concerns.
Kindly expect a call directly from them within the next 24hrs.
Regards
Elna (DStv: Hello Peter Complaints)
Best regards,
DStv (MultiChoice)'s reply15 Nov 2017, 14:43
Official
Dear Lehlohonolo Chacha
I have referred the matter to the PriceLock team and requested that they make contact with you to address your billing concerns.
Kindly expect a call directly from them within the next 24hrs.
Regards
Elna (DStv: Hello Peter Complaints)
Best regards,
LC
Lehlohonolo C's updateReviewer Update
21 Nov 2017, 10:27Does next 24 hrs mean next 24 days? I since logged a call on the 14-11-2017 till to date i have not received any correspondence whatsoever. Billing is still incorrect. How can i cancel this price plan?
LC
Lehlohonolo C's update21 Nov 2017, 10:27
Reviewer Update
Does next 24 hrs mean next 24 days? I since logged a call on the 14-11-2017 till to date i have not received any correspondence whatsoever. Billing is still incorrect. How can i cancel this price plan?