LS
Leonard S
1 reviews | Active since Nov 2017
09 Nov 2017, 21:06
Incorrect Billing
My services has been suspended, due to unpaid subscriptions.
I have tried the call centre agents to explain to me the billing of my account to me from May 2017 to October 2017, but no can explain it to me.
The august 2017 account alone is 3 page long and has 57 entries on it. My nornal account has only 3 entries on it.
I would just like someone to explain my bill to me and vertify to me what is my outstanding amount.
It seem to me no one at DSTV is capable of explaining the billing system to me.
When I call them and want explainations then they say they cannot access the account!!!!!!
Hello ...I can access the accounts from the self help service and the call centre is not in the position to access it.
Now that is just a lame excuse.......
The call centre then requests that I email her the accounts ... which I do and guess what ....NO RESPONSE .
Maybe I should just cancel .
MY ACCOUNT FROM JUNE 2017 TO OCTOBER 2017 NEEDS TO BE EXPLAINED TO ME, AS I AM TOO STUPID TO FIGURE OUT MY ACCOUNT. CAN SOMEONE PLEASE HELP ME, IF POSSIBLE.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Nov 2017, 08:13Dear Leonard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Nov 2017, 08:13
Official
Dear Leonard
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Nov 2017, 15:14Good day Leonard
Thank you for bringing this matter to our attention.
Please accept my apology for your inconvenience. I have encountered that most of the recent payments are transferred into the residential account. For this reason, the service on Price Lock account is disconnected due to non-payment.
All the payments are now transferred to the Price Lock account. Furthermore, I have referred your query to the Price Lock team for further assistance regarding the reconnection of service
Please bear with us as and once again thank you for contacting us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Nov 2017, 15:14
Official
Good day Leonard
Thank you for bringing this matter to our attention.
Please accept my apology for your inconvenience. I have encountered that most of the recent payments are transferred into the residential account. For this reason, the service on Price Lock account is disconnected due to non-payment.
All the payments are now transferred to the Price Lock account. Furthermore, I have referred your query to the Price Lock team for further assistance regarding the reconnection of service
Please bear with us as and once again thank you for contacting us.
Kind regards
Dinah
Best regards,