MN
Matli N
1 reviews | Active since Oct 2017
30 Oct 2017, 14:49
Incorrect billing
I have been dealing with call center and they have been causing more damage than solutions, today Sello Mo***eng denied me to speak to his supervisor Nkosinathi, I.was dealing with Lwazi who promised to call me back, I sent him email and nothing has happened since ....I am transferred or kept on hold....using my own airtime to solve their mess , when asking them to cAll me back ....they say it is not possible....this needs to be solved today as my credit has been messed up already
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Oct 2017, 15:35Dear Matli
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply30 Oct 2017, 15:35
Official
Dear Matli
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Oct 2017, 16:03Dear Matli
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have sent a letter to your email address: ***, that you can use to reverse the debit order at the bank.
Please send us the confirmation of how much you will be charged after reversing the debit order for us to have the amount credited to your DStv account.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply30 Oct 2017, 16:03
Official
Dear Matli
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have sent a letter to your email address: ***, that you can use to reverse the debit order at the bank.
Please send us the confirmation of how much you will be charged after reversing the debit order for us to have the amount credited to your DStv account.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
MN
Matli N's updateReviewer Update
30 Oct 2017, 16:12Lebohang, thank you for your call , this should have not came to this far if agents could have understood and treated it differently
Thanks once again
MN
Matli N's update30 Oct 2017, 16:12
Reviewer Update
Lebohang, thank you for your call , this should have not came to this far if agents could have understood and treated it differently
Thanks once again