Incorrect billing

My problem started on 9 October when I called DSTV because my DSTV was notw orking - I was advised that I was behind with payments - after 22 minutes on the phone I was actually advised that I actually had a credit with DSTV. A report was logged - this followed by the DSTV being cut on a few occassions. On the 14 October the DSTV was cut again. This time I agreed to pay R539 (which was apparently what was overdue) just to have the service continued. Phoned back 30 minutes later as I still had issues, just to be told then that I still need to pay R250. I made the R250 payment. Then on 16 October I phoned the billing department again - I was told that I did indeed have a credit but that on top of my Extra package, I was also being charged for Premium . I then asked for Statements - which was only provided on 18 October. For some reason, they could not provide a statement for Nov 2016, June 2017 and Aug 2017 - suspiciously the months that there was issues with my account.

I want the following: 1. All reconnection fees charged refunded 2. A full report as to how much DSTV actually owe me 3. All outstanding statements 4. A refund of the monies I have in credit with DSTV .

To say that billing at DSTV is a joke, would be an understatement. Fix your mistakes and provide feedback to your clients - it is basic customer service.