MT
Michael T
1 reviews | Active since Oct 2017
15 Oct 2017, 11:40
Incorrect Billing
On 3rd October we settled our account at DStv offce in Middelburg MP. The account was R1198-00. We have signed up for the Price Lock DStv for two years. Today we received an text message from DStv stating that they have suspended our account due to arrears payment of R192.00. up to now we have not received any notifications that we have to pay shortfall amount. We were informed by"ADELLE" at Middelburg Branch that we have to pay a monthly bill of R1100.00. WHY DO WE NOW HAVE TO PAY R192.00 on top of R1100.00 AFTER Signing the agreement of R1100-00. According to my knowledge...we have paid more than R1100.00. We paid R1198.00. Why must we now pay R192.00. I am the account holder. MG THEUNISSEN. ID ********** 097085. Thank you
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Oct 2017, 08:41Dear Martin
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply16 Oct 2017, 08:41
Official
Dear Martin
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Oct 2017, 14:04Good day Mr/Mrs Theunissen
As per our telephonic discussion, the service is now reconnected.
The monthly subscription for your DStv account is R1084.00 provided the account is fully paid. This balance includes:
- R959.00 for the Price Lock account.
- R85.00 for third viewing environment.
- R20.00 x 2 for insurances.
As discussed, the insurance fee came back unpaid and only R17.00 was paid. This means there's a short fall of R23.00 due for payment. Whereas the Price lock account is fully paid till the next payment date.
I further apologise the way your query was handled and thank you for raising your concern with us.
Regarding the insurance for the Explora decoder, I have requested the relevant team to contact to you.
You may also follow up with them on ***. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Please feel free to contact us if you require any assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Oct 2017, 14:04
Official
Good day Mr/Mrs Theunissen
As per our telephonic discussion, the service is now reconnected.
The monthly subscription for your DStv account is R1084.00 provided the account is fully paid. This balance includes:
- R959.00 for the Price Lock account.
- R85.00 for third viewing environment.
- R20.00 x 2 for insurances.
As discussed, the insurance fee came back unpaid and only R17.00 was paid. This means there's a short fall of R23.00 due for payment. Whereas the Price lock account is fully paid till the next payment date.
I further apologise the way your query was handled and thank you for raising your concern with us.
Regarding the insurance for the Explora decoder, I have requested the relevant team to contact to you.
You may also follow up with them on ***. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Please feel free to contact us if you require any assistance.
Kind regards
Dinah
Best regards,