Incorrect Billing

On Sunday morning, we recorded 1 which was airing in the morning. Around 9am when we woke up, my boyfriend realised that the show didn't record and we thought there was a problem with the decoder. So he called the to try and establish what could be the problem. The call was taken by Siphokazi Nakude who turned to be our worst nightmare. Not only was she unprofessional throughout the phone, but she so rude it was shocking. She couldn't explain to my boyfriend what the problem is properly and kept on interjecting whenever he tried to speak. He had to cut off the phone call as he realised he is not going to be assisted. We called back and asked to speak to the Supervisor whom we reported the matter to and he tried to assist and promised to investigate Siphokazi's attitude and come back to us. To this day we've had no feedback and some of the channels are not working. To our shock, the DSTV services were disconnected yesterday and when we called we were told it was a system error. It seems to be bad service after the other from Multichoice. To say we are disappointed will be an understatement.