JB
Johan B

1 reviews | Active since Feb 2013

10 Oct 2017, 14:50

Incorrect Billing

I received an account for over R2000 this month. For some reason I am not only billed for the price lock of R959 per month but also an additional R789 for a premium subscription. Then there is 26 x R40 charges for premuim plan discount reversal. Where does all this now come from. I am not paying over R2000 to DSTV there is absolutely no way

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2017, 14:58
Official

Dear Johan

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv : Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Oct 2017, 15:09
Official

Dear Johan

Thank you for bringing the matter to our attention.

We have referred your query to our Price Lock team for investigation and further assistance.

As soon as we have feedback, we will be in touch.

Let us know if there is anything else we can assist you with.

Kind regards

Lebogang

Best regards,

JB
Johan B's update26 Oct 2017, 10:35
Reviewer Update
I still have not received any feedback from DSTV