1 reviews | Active since Jan 2014
Incorrect Billing
I decided to join DSTV in June, against the warnings from friends and family telling me that its a bad idea.
I took the package for R959 for 24 moths so I can enjoy all there is to offer from DSTV.
The first month (June).. they didnt charge me anything... The second month (July) They charged me R1186 The Third month (August) They charged me R1771
So my question is this.... WHY???? I left R1200 in my bank account... Bank charges and enough for DSTV's R959 This morning it tried to take the R1771 from my account and it bounced. So FNB charged me R100 for the debit order not going thru.
Is this really what DSTV is?? I really wish i didnt sgn up for it. I will NEVER recommend DSTV to anyone. I KNOW they will not remimburse me for THEIR mistake. The call centre agent this morning told me that the the issue can take up to 48 hours to fix. That means DSTV will try to take the R1771 AGAIN tommorow. Incurring another R100 charge from FNB.
WOW Thanks DSTV! You rock!
Dear Robert
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Robert
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
Good day Robert
Our sincerest apologies for the unpleasantness of the situation. We strive to deliver a high quality service to our clients at all times, however we have a few isolated mishaps as the one noted in your feedback.
We are currently working on the account and we will revert back with a clarified statement once the finance team helped resolve the issue. We will scrutinise all transactions on the account and have a detailed feedback for you.
We hope that we may have a good relationship with you going forth.
Thank you
Girly
Best regards,
Good day Robert
Our sincerest apologies for the unpleasantness of the situation. We strive to deliver a high quality service to our clients at all times, however we have a few isolated mishaps as the one noted in your feedback.
We are currently working on the account and we will revert back with a clarified statement once the finance team helped resolve the issue. We will scrutinise all transactions on the account and have a detailed feedback for you.
We hope that we may have a good relationship with you going forth.
Thank you
Girly
Best regards,