INCORRECT BILLING

Good Day, To Whom it may Concern: I have been in contact with Multichoice DSTV for the past 28 days with regarding to incorrect billing on account for services and insurance, I have over the 28 days spoken with ********** the agent on the 1 August 2017 as I recieved an SMSs stating that the account was in arrears with ±2235 which was incorrect and she rectified the matter and asked that I make a payment of R500, I also discovered that I was being billed for insurance on decoders that have not been in service for ±4 years, I then spoke with Patience Xaba (Team Leader) who assisted with the matter as my services where disconnected and she would escalate the matter and get back to me which never happened and she could not find the call recordings , I then spoke with Amukelani (Team Leader) when services where disconnected and she assited with reconnecting the services and she would escalate the matter to insurance department as they cannot advise to date I still have not recieved an y update.Again my services have been disconnected and I have called Multichoice DSTV today @ 09:50 and I spoke with Jabulile and she advised that the Amukelani (Team Leader) would call me back, I waited till 12:51 I called and spoke with Katherine an agent who was very abrupt and I asked to speak with TL and She Nelisiwe Nkabinde was too arrogant and rude and now I find myself with a box and no answers around my case.Further I just called not only to find that the agent I poke with today Jabulile took down my number incorrectly Please can Multichoice call me back on ********** to resolve the matter urgently.