JH
Janine H
1 reviews | Active since Dec 2022
09 Dec 2022, 17:39
Incorrect billing
Bad service and incorrect billing. Dstv has become a *******. Trying to make money from loyal customers and still end up with bull**** viewing. Premium package u get billed R839. I paid my account after receiving my sms with the payable amount. Today I was disconnected. Incorrect billing and request another payment of R375. 00 which was paid. Yet the call center agent tells me to pay another R698. 00. Take in to account a payment of R657 was made an additional R375 but premium is R839. 00. **** service you get put on hold for 40 +minutes and being discontinued after a while with no agent returning your call. 😡😡😡😡😡😡😡😡****ed off
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Dec 2022, 18:03Hi Janine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Dec 2022, 18:03
Official
Hi Janine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
JH
Janine H's updateReviewer Update
09 Dec 2022, 19:33After R100 worth airtime being left on hold for 40 minutes 4 times today speaking to 4 different agents who's giving me different responses I am sorry to say but I will no longer be wasting my money on a bad service provider. In total I have paid R1030 for a subscription that is R839. But who will re emburse me now? I bet the same bull problem I encountered today I will have coming end December. I've been being for same decoder for all these years month in and out today you tell me I have 2 packages? Does it even make sense that you have 2 on one decoder? You are the worst ever 😡😡😡😡😡😡😡
JH
Janine H's update09 Dec 2022, 19:33
Reviewer Update
After R100 worth airtime being left on hold for 40 minutes 4 times today speaking to 4 different agents who's giving me different responses I am sorry to say but I will no longer be wasting my money on a bad service provider. In total I have paid R1030 for a subscription that is R839. But who will re emburse me now? I bet the same bull problem I encountered today I will have coming end December. I've been being for same decoder for all these years month in and out today you tell me I have 2 packages? Does it even make sense that you have 2 on one decoder? You are the worst ever 😡😡😡😡😡😡😡