VR
VISHAL R
1 reviews | Active since Apr 2018
23 Jul 2021, 10:01
Incorrect billing
A very bad experince with Multichoice. Their call centre agents are not equipped or should i say qualified to answer account related queries. I was put on hold for 40mins today with my account related query. Firstly my pricelock monthly debit has all of a sudden increased form R539 to R900+ a month. I spent nearly an hour explaining to the agent THEIR fault. This has been a neverending story of additional debitting.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Jul 2021, 21:29Hi Vishal R,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jul 2021, 21:29
Official
Hi Vishal R,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
VR
VISHAL R's updateReviewer Update
28 Jul 2021, 07:22I was contacted by your agent on Saturday 19:00hrs. He had indicated that feedback on this matter would be given by no later than Monday 26th of July. Today is the 28th and an incorrect additional amount has been debited from my account.
VR
VISHAL R's update28 Jul 2021, 07:22
Reviewer Update
I was contacted by your agent on Saturday 19:00hrs. He had indicated that feedback on this matter would be given by no later than Monday 26th of July. Today is the 28th and an incorrect additional amount has been debited from my account.