Incorrect billing

I honestly dont know how to explain my disappointment with Multichoice. A number of times I have come to this platform to voice my frustrations but nothing has ever been done. Its the same problem each month. INCORRECT BILLING and no assistance from consultants. The recent incident was just worse for me. Called 3 times, explained my story each time and was put on hold for over 10 minutes.. each time. No explanation no nothing. I eventually got transferred to a consultant who later got back to me to tell me there is an outstanding amount on my account. Mind you, EVERY MONTH there is an outstanding amount on my account. How is that possible because I pay the account cash each month??? Had to cancel the debit order because they messed up my account. The lady promised to get back to me after investigating to explain the 'outstanding amount'...its day 3 and still no phone call. Please kindly tell me the outstanding amount for November and December so that I can make provision for that. The R89 price lock was taken in August 2018 for 24 months...how many more months should I continue paying???? Why is the oustanding amount R157??? Each month???? Explain please. Please be a service provider and contact your customers like you promise to. Its common courtesy.

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