Incorrect Billing

In April 2019 i was offered a R699 special for Premium package which i took. On 08 July i claimed for a new decoder from Multichoice since i was having a problem with the one they exchanged mine with. Multichoice halted my viewing from that day until the 12th of July when the new decoder was delivered.

I called them and asked why viewing has been halted and the response i got was that they do that to configure the new decoder and they will not charge me for the days i was without viewing. When my statement came it showed that i have been billed R832.73 + R35 which i enquired and was told it will be adjusted. That was not done and i paid to avoid viewing being blocked. Again this month i have been billed R939. R699+95+35= R829 and this is even before i am credited the days you halted my viewing.

I have called the call centre since July no help. Yesterday i spoke to Tholana, Tshegofatso, Nozipho and Thembeka who all promised they'll get someone to assist and in return dropped my call. Multichoice sort my account and work on your client service standards.