mM
mpumelelo M
1 reviews | Active since Mar 2011
04 Feb 2020, 21:59
Incorrect bill, disconection/reconnection problems
Saying the service is shocking is an understatement! I've just spent over 1h30minutes trying to reconnect my services after being disconnected due to an incorrect bill. I lost connection with the contact center twice while still trying to get help and no one bothers to call me back, even though they have my details, to ensure that the problem is resolved satisfactory. When I call back I have to go through the entire verification process, explaining everything 3 times, to different agents and supervisors.
Advice to others; stay away/cancel your subscription until service improves!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Feb 2020, 08:47 Dear Mpumelelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2020, 08:47
Official
Dear Mpumelelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Feb 2020, 10:26Dear Mpumelelo ,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. Particularly the service you received from the consultants
Kindly note, depending on the time a downgrade happens and the time your payment is due, the system will calculate your next payment based on this. Thus with your payment date being on the 1st of every month, the system generates a quote approximately 3 days prior to this, so if an up or downgrade has not been requested, the system will provide an amount of the current active package. However, if you were given a greater amount to pay in and then go ahead with the downgrade on your payment date, then only the subscription for the month will be taken and your account would remain with a credit balance. As it stands, your account has a credit balance of R686.15.
While your frustration is noted, please note, consultants who have an incoming line are not able to make outgoing calls and call customers back immediately. Notwithstanding your complaint, the service you received is not condoned in any way and will be addressed accordingly.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. Particularly the service you received from the consultants
Kindly note, depending on the time a downgrade happens and the time your payment is due, the system will calculate your next payment based on this. Thus with your payment date being on the 1st of every month, the system generates a quote approximately 3 days prior to this, so if an up or downgrade has not been requested, the system will provide an amount of the current active package. However, if you were given a greater amount to pay in and then go ahead with the downgrade on your payment date, then only the subscription for the month will be taken and your account would remain with a credit balance. As it stands, your account has a credit balance of R686.15.
While your frustration is noted, please note, consultants who have an incoming line are not able to make outgoing calls and call customers back immediately. Notwithstanding your complaint, the service you received is not condoned in any way and will be addressed accordingly.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Feb 2020, 10:26
Official
Dear Mpumelelo ,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. Particularly the service you received from the consultants
Kindly note, depending on the time a downgrade happens and the time your payment is due, the system will calculate your next payment based on this. Thus with your payment date being on the 1st of every month, the system generates a quote approximately 3 days prior to this, so if an up or downgrade has not been requested, the system will provide an amount of the current active package. However, if you were given a greater amount to pay in and then go ahead with the downgrade on your payment date, then only the subscription for the month will be taken and your account would remain with a credit balance. As it stands, your account has a credit balance of R686.15.
While your frustration is noted, please note, consultants who have an incoming line are not able to make outgoing calls and call customers back immediately. Notwithstanding your complaint, the service you received is not condoned in any way and will be addressed accordingly.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. Particularly the service you received from the consultants
Kindly note, depending on the time a downgrade happens and the time your payment is due, the system will calculate your next payment based on this. Thus with your payment date being on the 1st of every month, the system generates a quote approximately 3 days prior to this, so if an up or downgrade has not been requested, the system will provide an amount of the current active package. However, if you were given a greater amount to pay in and then go ahead with the downgrade on your payment date, then only the subscription for the month will be taken and your account would remain with a credit balance. As it stands, your account has a credit balance of R686.15.
While your frustration is noted, please note, consultants who have an incoming line are not able to make outgoing calls and call customers back immediately. Notwithstanding your complaint, the service you received is not condoned in any way and will be addressed accordingly.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to contact us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
***
Kind regards,
Dstv: Hello Peter Team
Best regards,