Incorrect banking details issued to Capitec bank for transfers
<p>I paid my account from my partners Capitec account on the app. A few days later I received an sms from Multichoice that I was in arrears, the call centre (Velinda) could not trace the payment, the walk in center in Randburg said Capitec has incorrect banking details for Multichoice on their app. Capitec was not successful in returning the funds and would charge a penalty. I had no choice but to pay my premium again. I just logged in to my DSTV self service and the funds have miraculously been allocated to my account while the very nice lady (Anne Tracy I think) at the walk in Centre even went to the back office to confirm and she was told Capitec had the incorrect details. All the running around, bank statements, proof of transactions and the 2 trips to the walk in center were for nothing. I paid my account days before it was due and Multichoice must get their story straight. Who will make up for my trouble and the bank penalty for trying to reverse the untraceable payment? Will this happen every month if we pay via Capitec?</p>
Dear Ndumiso
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Ndumiso
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Thank you for acknowledging my complaint Dina. I was still inconvenienced as a customer, your representative at the walk in center said we should reverse the payment. Capitec is penalising us for that request, I must pay that fee again? So are you saying that the banking details that your company has given to Capitec are incorrect? Have you resolved this issue? I had to pay twice to avoid a reconnection fee, I made you aware that the funds reflect so I don’t understand how you are helping me with my initial query. Is this the culture at your office? You make me run around paying this and that? How is this my fault?
Thank you for acknowledging my complaint Dina. I was still inconvenienced as a customer, your representative at the walk in center said we should reverse the payment. Capitec is penalising us for that request, I must pay that fee again? So are you saying that the banking details that your company has given to Capitec are incorrect? Have you resolved this issue? I had to pay twice to avoid a reconnection fee, I made you aware that the funds reflect so I don’t understand how you are helping me with my initial query. Is this the culture at your office? You make me run around paying this and that? How is this my fault?
Youre not haelping or answering any of my questions, Kindly escalate to someone who van address my queries.
- The bank penalty, I want that back
- Have you advised your staff of the capitec account payment details
- Will this happen again if I pay via capitec?
If you cannot help, please redirect to someone who can.
Frustrated with your service!
Youre not haelping or answering any of my questions, Kindly escalate to someone who van address my queries.
- The bank penalty, I want that back
- Have you advised your staff of the capitec account payment details
- Will this happen again if I pay via capitec?
If you cannot help, please redirect to someone who can.
Frustrated with your service!
Youre not helping or answering any of my questions, Kindly escalate to someone who can address my queries.
- The bank penalty, I want that back
- Have you advised your staff of the capitec account payment details
- Will this happen again if I pay via capitec?
If you cannot help, please redirect to someone who can.
Still waiting...
Youre not helping or answering any of my questions, Kindly escalate to someone who can address my queries.
- The bank penalty, I want that back
- Have you advised your staff of the capitec account payment details
- Will this happen again if I pay via capitec?
If you cannot help, please redirect to someone who can.
Still waiting...